Support
VitalLedger Support
VitalLedger is a pet health tracker for iPhone, iPad, Apple Watch, and Android, built and published by JC Mobile App Studio LLC.
Frequently asked questions
What is VitalLedger?
VitalLedger is a private, on-device pet health tracker for iPhone, iPad, Apple Watch, and Android. Log vaccines, medications, weight, grooming, vet visits, lab results, and more. Share with family or your pet sitter when you need to.
How do I manage or cancel my Premium subscription?
Premium is billed through Apple. To view, change, or cancel:
- Open the Settings app on your iPhone.
- Tap your name at the top, then tap Subscriptions.
- Select VitalLedger to change plan or cancel.
You can also visit apps.apple.com/account/subscriptions. Cancellation takes effect at the end of the current billing period.
What does Premium include?
Free covers up to 2 pets, 5 active reminders, 12 months of history, and the Apple Watch app, which is free for everyone. Premium unlocks unlimited pets, unlimited history, lab PDF storage, custom record types, advanced health insights, CSV export, iCloud sync, and shared pet access. Pricing is $2.99 USD per month or $19.99 USD per year. Your subscription auto-renews unless cancelled at least 24 hours before the end of the current period.
How does Family Sharing work?
Family Sharing in VitalLedger means sharing a pet, not sharing a subscription. With Premium you can invite one other iCloud account, a partner or a pet sitter, to see and add to a specific pet's records through Apple's own sharing. Your other pets stay private. The Premium subscription itself is tied to your Apple Account and is not shared across a Family Sharing group.
Does my pet data sync across devices?
Only if you turn it on. iCloud sync is off by default and is a Premium feature. Open Settings inside VitalLedger, switch on iCloud sync, and relaunch the app. From then on your records sync through your own private iCloud, never through us. Without it, everything stays on the one device, which is why the free JSON backup below matters.
I lost my data after reinstalling. How do I restore it?
It depends on whether iCloud sync was on. If it was, sign in to the same iCloud account, open VitalLedger, and give it a few minutes on first launch. If it was not, and it is off by default, the records were only on that device and reinstalling cleared them. That is what the JSON backup in Settings is for, so export one now if you have not. If you had sync on and nothing appears within 10 minutes, email us at [email protected] with your Apple ID region and approximate date of last use.
How do I restore my Premium subscription on a new device?
Open VitalLedger, go to Settings, tap Premium, then tap Restore Purchases. Make sure you are signed in with the same Apple ID that purchased the subscription.
How do I request a refund?
Refunds for App Store purchases are handled by Apple, not the developer. Visit reportaproblem.apple.com, sign in, find the VitalLedger charge, and request a refund.
Is my pet's data private?
Yes. Your data lives in your private iCloud container. We do not collect, sell, or have access to your pet records. See our Privacy Policy for full details.
I found a bug or have a feature request.
We'd love to hear it. Email [email protected] with the subject line "Feedback" and as much detail as you can share (steps to reproduce, screenshots, device model).
Still need help?
If your question is not answered above, write in and a real person will read it. We typically respond within 1 to 2 business days, in English or Español.
Legal & policies
Privacy Policy , Terms of Use (EULA)
VitalLedger uses the standard Apple End User License Agreement. By using VitalLedger you agree to these terms.